Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of friskybaby.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***v –
🙂
P***r –
Beautiful
W***f –
Cute baby shoes, got them for my pregnancy reveal photo, not worn yet.
S***s –
Soft and with good finishes
R***z –
Great, ideal for one year old baby
A***A –
Same as the photo, good quality.
S***r –
Great!! Just like the photos and good quality
7***r –
They’re very pretty.
R***z –
Seller recommended! Thank you!
E***o –
Very soft, perfect for baby. It’s a good finish.
M***o –
Such as the picture, they are very nice for 3 month baby the size 0-6 spare 1 cm
A***r –
lovely shoes, just like the picture
R***b –
It’s super. Ordered 2 size for 6 months will be ideal for a boy. The length of the leg is 11 cm approximately.
Customer –
muy bonitos
0***r –
perfectos
N***e –
Everything is super as in the picture
M***z –
They are beautiful but lousy quality.
M***t –
super!
Customer –
Un poco grandes
C***s –
Excellent quality. My package arrived super fast. As in the reference image. Super compliant with my purchase I recommend a hundred percent.
Customer –
Excellent product for the price. Very satisfied. Fast delivery!
N***t –
Very nice
K***a –
A grade
D***c –
cute
P***r –
very good item
A***a –
Recommend. Good shoes, very beautiful, chic color, dense quality material, corresponds to the size. It seems to me that it is more suitable for those who do not go actively yet. The only negative-there is no right and left, they are all the same)) thanks to the store, very quickly sent the parcel
E***k –
Soft, comfortable
Customer –
Lovely baby booties. Very nice fabric. Very good quality- beautifully made. Lovely colour.
S***h –
שלימות just like in the picture it’s fast
Customer –
All Super
R***r –
Thank you very much for such bots. I liked it
E***r –
They’re beautiful but it’s no use to me for my baby who’s just born, I can put it on when I’m about 2 to 3 months I asked for size 1 but to be able But they see very pretty
R***r –
Excellent shoes, well stitched at the bottom of suede, quality, thanks for the fast sending of the order.
Customer –
Fantastic product. Good quality. Shipped quickly. Will br buying more for sure.
Customer –
They come pretty big for 6months baby size 2
A***. –
Very fast, the quality very good. Definitely very nice shoes, good terminations, arrived before thought. I’ll arrange more
K***a –
Shoes look exactly the same as in the photo. They correspond to a number 18 approx. Being a ”adorno shoe doesn’t matter much, but touching them seems a little cashew. Still, I will buy other pairs of other colors, because they are beautiful and perform the function.
L***l –
I liked everything, the shoes are very cute and cute. I did not communicate with the store, so I can not evaluate. The goods sent out quickly.
D***s –
beautiful
F***s –
Very fast
M***a –
Very good
N***a –
Lungs, horches
P***e –
Are stamp size, feel don’t you will put the same shoes more renewed and rope
H***y –
good
Customer –
OK why שציפיתי
Customer –
The color no as the picture but OK
E***a –
Very fast delivery, all is super
Customer –
Good
M***o –
Good size and quality
E***n –
Super, delivery 2 weeks in the Moscow region. The only negative sole slips smoothly. Size 2 (7-12 months) approached the foot 10,5 cm, there is a small stock, color as in the picture
M***l –
Супер,всё пришло очень быстро
N***r –
God is beautiful once
R***r –
Perfecto
K***a –
Cute, pleasant touch
N***z –
The order did not reach me, I requested return without any problems.
E***C –
They are just as they appear in the photo
L***e –
Schön und schnell 2woche
O***a –
The store is one of the best! I order many times from him! Delivery to Ukraine fast 2 weeks! Recommend!
Customer –
Madly cute and beautiful slippers. The size of the went perfectly. Color as in the photo. I’m happy with the purchase. Recommend!!!
B***r –
They’re a little tough, but for the price it is you can’t ask for more
Customer –
All right. All right. Thank you