Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of friskybaby.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G
B***r –
At the top!
S***s –
so cute, bit big for baby but that’s even better as hell grow into them.
Customer –
Comme description super
P***k –
Very nice. Recommend
M***n –
La qualité est top .
T***a –
Looks cheap a little, but great for that price. Fine material, soft.
N***a –
Booties, excellent, soft
A***a –
All Super
Customer –
Fast shipping. Very cute sneakers.
K***k –
Super Spring
L***a –
Sneakers came in a month. Size 6-12 months fell by age. Very neatly sewn, good quality.
O***a –
Really liked, comfortable.
Y***a –
Very cool, as in the picture. The daughters are a little big, but will go. Delivery is not fast, with the store did not communicate
R***r –
Cool slippers comfortable on Velcro do not burn but the spools appeared on the first day
M***z –
High quality! This is my second order and I just love these shoes! Made very well! Fast shipping. Received in 15 days!
K***v –
очень качественные ботиночки. Большое спасибо
V***a –
Delivery to the Kirov region 14 days, good quality goods, for 9 months with stock
A***k –
The goods came quickly, packed well. Quality is fine
P***n –
Super
A***s –
очень классные! спасибо магазину
N***e –
Delivery about 3 weeks to St. Petersburg. Booties are very cute. The quality is excellent, there is no foreign smell. I took on the growth, so I can not say anything about the size. I’m happy. Thank you very much store!
M***s –
Very cute and soft ! Thank you store
J***a –
Everything is fine. Pretty booties, well fixed on the leg.
L***l –
Excellent Product
R***r –
Быстрая доставка, качество хорошее!
V*** –
Shipping fast. I’m taking third. It is very convenient if the floors are cold. But I liked the ones that are higher. Quality is super, do not slip. They look like in the picture.
L***o –
Large size. That’s the second time I ‘ve asked. Very practical and comfortable. They don’t get out.
F***b –
Very beautiful and comfortable
S***r –
Very cute, good material I don’t know how it fits but looks great so far!
A***r –
Чудовi
Customer –
Excellent
M***s –
Super shoe
D***h –
adorable
Customer –
All in best order, first walkers Super, cordial recommend store! Recommend!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
M***r –
Soooo cute omg !
Y***e –
Lovely baby shoes exactly as shown in the picture. Though very long delivery time.
S***m –
bon produit merci
L***r –
wat een leuke pantoffels. super zacht. makkelijk aan te trekken.
C***c –
Perfect as on the picture
J***k –
ok
S***e –
can’t wait for them to fit. came quick In 9 days to the UK. very happy and will purchase more in future.
A***z –
They arrived very quickly very nice as the i.agen Thanks i will buy again
E***r –
All right, the termination. Very good as in the picture
R***a –
Slippers this time did not reach us, unfortunately. Before, too, they ordered here, everything came in excellent condition, we were happy. The store returned the amount in full.
S***k –
Cool shoes. we really are even more big. With the store did not communicate
V***s –
Tapulki Super!
Z***a –
Goods as in the photo, very soft, odorless
A***z –
Such as the photo are very beautiful
R***r –
They’re fine, they can be as wide as they’re velcro. For maximum foot of 11cm, In Nothing We change size.
A***a –
All as in the description, the size corresponds, but it is sewn somehow strange, the Velcro is inside, not outside as in the picture. And if you put the Velcro outside, then visually it turns out the left with the right mixed up…
N***n –
Just like in the picture. Very good finishes. Size well with Spanish je size. Recommended
D***i –
מצויין
S***r –
beautifulllll